Frequently Asked Questions

Everything you need to know about your Charlie B shopping experience.

How can I track the status of my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

Does Charlie B ship internationally?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred shipping method.

How do I ensure I am ordering the right size?

We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for specific measurements.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

What should I do if my item arrives damaged?

We take great pride in our quality control, but if you receive a faulty item, please email our customer support team within 48 hours of delivery with photos of the damage for a priority replacement.